Point Design Studio

Client Service Policy, Payment Terms & Work Delivery Process

 

This policy explains the workflow, payment stages, revision limits, and delivery process for all design, 3D visualization, and working drawing services by Point Design Studio.

 

1. Service Scope Policy

Point Design Studio provides professional services for:

• Interior design consultation

• Design direction

• 3D visualization

• Material and mood direction

• Furniture layout support

• Working drawings

• Client presentation views

• Execution-support drawings

Our services are mainly design and visualization based. Execution, contractor work, material purchase, labour supervision, and vendor guarantees are not included unless clearly mentioned in the quotation.

2. Client Input Policy

Before starting the project, the client must provide available project information such as:

• Floor plan

• Site dimensions

• Reference images

• Style preference

• Required rooms or areas

• Budget idea

• Material preference

• Existing site photos or videos

• Required 3D views

• Required deadline

If the client provides only a floor plan and reference images, the work will be treated as Design Direction + 3D Visualization, not only 3D rendering.

This is because design decisions such as furniture proportion, material direction, wall treatment, lighting mood, and styling need to be developed by Point Design Studio.

3. Client Category Policy

Category A: 3D Visualization Only

This applies when the client already has a final design.

Required input:

• Final CAD plan

• Furniture layout

• Wall elevations

• Ceiling design

• Material details

• Final design references

In this case, pricing is based on per 3D view.

Category B: Design Direction + 3D Visualization

This applies when the client provides only plan and references, but the design is not fully finalized.

This service includes:

• Design understanding

• Style direction

• Material mood

• Furniture proportion

• Visual concept

• 3D presentation views

In this case, a design direction fee will be charged along with 3D view charges.

Category C: Full Interior Design Package

This applies when the client needs full design support.

This may include:

• Furniture layout

• Mood board

• Material selection

• 3D views

• Working drawings

• Ceiling layout

• Electrical point suggestion

• Furniture drawings

• Execution guidance

Pricing is based on room package or per sq.ft rate.

4. Quotation Policy

Every quotation will mention:

• Project name

• Scope of work

• Number of views

• Number of revisions

• Payment stages

• Timeline

• Deliverables

• Exclusions

• Extra charges if applicable

Any work not mentioned in the quotation will be treated as additional scope and will be charged separately.

5. Payment Policy

Work will begin only after advance payment is received.

Consultation

100% payment before consultation.

3D Visualization

• 50% advance before starting work

• 50% before final high-resolution delivery

Room Design

• 50% advance before starting work

• 30% after concept/layout approval

• 20% before final file handover

Full Home Design

• 40% booking amount

• 30% after layout/concept approval

• 20% after 3D/drawing stage

• 10% before final handover

Final files will be shared only after full payment.

6. Work Start Policy

Work starts only after:

• Scope is confirmed

• Quotation is approved

• Advance payment is received

• Required input files are shared

• Timeline is mutually agreed

Verbal confirmation will not be considered final without advance payment.

7. Design Development Policy

The design will be developed according to the approved scope, client brief, references, and design direction.

The client should review and approve each stage carefully.

Once a stage is approved, major changes in the same stage will be treated as additional work.

8. Revision Policy

The quotation includes limited revisions.

Standard revision limit:

• 2 minor revision rounds for 3D views

• 2 layout/concept revision rounds for design projects

Minor revisions may include:

• Small material change

• Colour correction

• Minor furniture adjustment

• Light mood correction

• Minor decor change

Major revisions are chargeable.

Major revisions include:

• Complete design change

• Layout change after approval

• Major material change after approval

• New furniture concept

• New camera angle

• Change in design style

• Redesign due to unclear client input

Any major change after approval will be charged separately.

9. Timeline Policy

The project timeline depends on:

• Project size

• Number of views

• Number of rooms

• Client feedback time

• Revision rounds

• Input clarity

If client feedback is delayed, the final delivery timeline will also shift.

If there is no response from the client for more than 7 days, the project may be placed on hold.

Urgent delivery may include additional charges.

10. Delivery Policy

Final delivery may include:

• JPEG/PNG 3D views

• PDF presentation

• PDF drawing set

• CAD drawings if included in the quotation

• Material mood board if included

• Working drawings if included

High-resolution final files will be shared only after full payment is completed.

11. Open File Policy

Open files such as:

• 3ds Max file

• CAD source file

• Photoshop file

• Editable working files

are not included by default.

Open files will be shared only if clearly mentioned in the quotation and charged separately.

12. Site Visit Policy

Site visits are chargeable unless included in the quotation.

Site visit charges may include:

• Visit fee

• Travel cost

• Time cost

• Measurement support

• Site discussion

Additional site visits beyond the included number will be charged separately.

13. Execution Support Policy

Point Design Studio can provide design and drawing support for execution.

However, unless execution is specifically included in the quotation, Point Design Studio is not responsible for:

• Contractor workmanship

• Labour delay

• Material quality

• Vendor payment

• Site damage

• Waterproofing issues

• Civil structural issues

• Final site finishing problems

Execution responsibility remains with the client, contractor, or execution agency.

14. Cancellation Policy

If the client cancels the project after work has started, the advance payment is non-refundable.

If extra work has already been completed beyond the advance amount, the client must clear the balance payment before receiving any completed files.

15. Hold Policy

If the client pauses the project due to personal reasons, site delay, or approval delay, the project can be kept on hold.

If the hold period is more than 30 days, revised timeline and additional restart charges may apply.

16. Communication Policy

Official communication should happen through WhatsApp, email, or written message.

Important approvals should be confirmed in writing.

Verbal changes discussed on call should be confirmed by message to avoid confusion.

17. Final Approval Policy

Before final delivery, the client must check:

• Layout

• Materials

• Colours

• Furniture placement

• Design details

• Drawing details

• View angles

After final approval and file delivery, any new change will be treated as additional work.

18. Final Note

Point Design Studio works with a clear process so that the client gets better design clarity, realistic visualization, and smooth project understanding before execution.

Our goal is to help clients make confident design decisions before spending money on site work.

Tagline:

 

 

Design clarity before execution.